Frequently Asked Questions

Clear answers before you request a quote.

Learn what may qualify, how preliminary quotes and verification work, and what to expect before shipping eligible unused diabetic supplies.

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Products & Eligibility

General requirements for products that may be considered.

What types of diabetic supplies may qualify?

Commonly reviewed categories include CGMs and sensors, diabetic test strips, lancets, certain insulin pump supplies, and other eligible unused diabetic supplies. Acceptance varies by product, expiration date, packaging condition, and current demand. See what we may accept.

Do supplies need to be unopened?

Yes. Products should generally be unused, factory sealed, and in their original manufacturer packaging. Opened, used, or unsealed products are not eligible.

What are the expiration-date requirements?

Products should be unexpired, have clearly visible expiration dates, and have sufficient remaining shelf life. There is no universal minimum remaining shelf life; requirements vary by product and current demand. Submit the product details and clear photos so we can determine whether the item may qualify.

Can products with damaged packaging qualify?

Minor box wear may be reviewable, but packaging should remain clean, identifiable, and factory sealed. Crushing, tears, moisture, tampering, heavy markings, or unreadable labels may affect eligibility or value. Describe any damage honestly and include photos.

Is every unopened and unexpired product accepted?

No. Product eligibility also depends on the exact item, condition, authenticity, current requirements, and demand. Every submission and received item is reviewed individually.

Quotes & Submissions

How to request a review and understand the preliminary offer.

Can I submit products connected to a government-funded benefit program?

We cannot accept products paid for, supplied, or reimbursed by Medicare, Medicaid, VA, TRICARE, or another government-funded benefit program where resale is prohibited or otherwise unlawful. By submitting products, you confirm that you own them or otherwise have lawful authority to sell them.

How does the quote process work?

Submit your contact information and product details, including the brand, item name, quantity, expiration date, condition, and photos when possible. We review the submission and may provide a preliminary quote or request additional information.

Is requesting a quote free?

Yes. Requesting a quote is free and does not obligate you to continue.

Is a preliminary quote guaranteed?

No. A preliminary quote is based on the information and photos you provide. Final acceptance and value are confirmed only after the products are received, inspected, and verified.

Can I submit multiple different products at once?

Yes. The quote form allows multiple product entries in one request. Add each product separately with its own item details, quantity, expiration date, condition, and supporting photos.

Should I include photos?

Clear photos are strongly recommended because they help us review the product identity, expiration date, packaging, and condition. You can upload multiple photos for each product.

What makes a strong quote submission?

Provide accurate product names, quantities, visible expiration dates, honest condition details, and clear photos of each item and label. Complete information helps reduce follow-up questions.

Shipping, Verification & Payment

What happens after a preliminary review.

When should I ship my supplies?

Do not ship anything immediately after submitting the form. Wait until Seven Medical Supply has reviewed your request and provided confirmed shipping instructions for products that may qualify.

What shipping information will I receive?

If you choose to proceed after review, we will provide instructions explaining how and where to send eligible products. Follow those instructions carefully and do not include unreviewed items.

Who is responsible if a shipment is delayed, lost, or damaged?

You are responsible for packaging items properly and following our confirmed shipping instructions. Seven Medical Supply is not responsible for carrier delay, misdelivery, theft, loss, or damage outside our reasonable control. Responsibility may depend on the shipping method, label, insurance, and instructions provided.

Does delivery mean my products have been accepted?

No. Delivery alone is not acceptance. Title transfers to Seven Medical Supply only after the products are received, inspected, verified, and finally accepted.

What happens when my products are received?

Each item is inspected to confirm product identity, quantity, factory seals, packaging condition, expiration dates, authenticity, and other eligibility details.

Why can the final amount differ from the preliminary quote?

The preliminary quote relies on submitted details and photos. The final accepted amount reflects the actual products received and verified. Differences in quantity, condition, identity, expiration, damage, or eligibility may change the amount.

When and how is payment issued?

Payment is issued after received items have been inspected and verified and the final amount has been confirmed. Available payment options and applicable timing will be communicated before the transaction is completed.

What happens if an item does not qualify after verification?

We will notify you if an item does not qualify after physical verification. If you request its return, return shipping and handling are your responsibility. Items will not ordinarily be disposed of without your authorization. When required by law or when we reasonably suspect an item is stolen, counterfeit, fraudulent, unsafe, or otherwise unlawful, we may retain it, refuse to return it, report or surrender it, or otherwise handle it as reasonably necessary.

Still Unsure?

Submit clear details and let us review them.

If you do not see your exact item listed, include its full product name, expiration date, condition, and photos. We will let you know whether it may currently qualify.

A Simple First Step

Ready to find out what your supplies may qualify for?

Request a free, no-obligation review. We will explain the next steps clearly before you ship anything.

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